Friday, October 28, 2016

Hurricane Matthew Update 10-28-16 @ 12pm

Ladies and Gentlemen,

I had the opportunity to present the latest update to members of City Council earlier this week and wanted to share with you here as well. 
Norfolk’s official numbers regarding Individual Assistance (Residential and Commercial properties) based on the preliminary damage assessments conducted by FEMA, the Virginia Department of Emergency Management (VDEM), the Small Business Administration (SBA) and local staff are as follows: 6 Destroyed, 19 Major Damage, 28 Minor Damaged and 38 Affected.  To be clear, over 400 properties were affected, of which ~80% of that damage came as a direct result of downed / damaged trees. During the October 15 preliminary damage assessment process with state and federal partners in town, focus was on taking them to 100 properties which were above being affected. There were enough properties considered affected after inspecting the Minor Damage homes so focus changed to properties with Major Damages.

I misspoke when reporting 17 homes of the original 400 were without flood insurance; it was 17 of the aforementioned 100.  Nonetheless, a rate of ~20% out of the 100 or 400 is accurate.  It is also important to remember it’s the uninsured losses for which federal assistance may be provided.  The Governor made a request to the White House for this Individual Assistance on October 21; there has been no update as to whether the President has approved or denied the Governor’s request for federal individual assistance.  To see how this process works at a glance, a new infographic is attached below.

Debris clearing remains under way and will continue through early November. Over 17,000 cubic yards of green waste has been moved from neighborhoods thus far.  As mentioned in the previous update, for context, 1 Million cubic yards was removed after Tropical Storm Isabel in 2003.  For a glimpse as to the size of some of the trees being moved, please find below a picture of Public Works’ Larry Keefe standing in front of a debris pile at the City’s Hanson waste reduction site.

These debris removal efforts, along with documented staff time, volunteer efforts, facility and equipment usage, shelter operations and structural damages (including Norfolk Public Schools, Norfolk State University and Old Dominion University) all count toward Public Assistance.  Current costs are at $1,787,105; the threshold for Norfolk for Federal Public Assistance is $876,519.  A Governor request for this Federal Public Assistance is expected to occur in the near future.
Coordination is underway with VDOT and the FHWA to address the underpass pumps.

There are many successes of which to be proud with Team Norfolk and its solid response to Matthew – and it is important to celebrate those victories and build on them.  At the same time, in the words of Lt General Hal Moore, author of We Were Soldiers Once . . . And Young (later the movie entitled “We Were Soldiers” starring Mel Gibson): “There is always one more thing we can do to increase our odds of success.”  I'm excited to report we began identifying and addressing issues immediately after Tropical Storm Hermine, added more after Julia, and more so after Matthew.  They will be included in our After Action Report as well as our response and recovery plans (all of which will be available to the community).    A sample of these include the following:

Areas of Improvement

  • Continue to solicit information and help from the community.  Improve the user interface of STORM Mobile program, ensure more timely/accurate information is available (not reflecting roadways reported as flooding for 3 days), and the iVIEW map showing all STORM reports are easily available when the City’s emergency page is activated.
  • Work on a way which informs the community where debris clearing pickups have already occurred, and when/where the next sweep is scheduled.
  • Provide a reference list for restoration specialists so those in the community have direction as to where to seek workers, and also protect them from unscrupulous "contractors" who follow disasters to take money and run.  As to not promote or endorse any one agency, we can provide a list of those we know to be licensed and insured as provided by the Chamber of Commerce, the Better Business Bureau, and the Honorable Order of the Blue Goose, Tidewater Puddle (http://vapond.org/tidewater/) - organization of insurance and restoration companies in our city/region.  This listing should also be available on the emergency site, available through Norfolk Cares Call Center (664-6510) and hardcopies throughout the community (i.e. libraries).
  • Do a better job - between local government, the NWS and media - explaining the extent of flooding, and be consistent with terminology (i.e. MLLW, NAVD88)
 Needs

We are only as resilient as all of us in the community care and take time to be.  Moreover, if Matthew impacted us as a true CAT-2 as originally forecasted, everyone would be called upon to pitch in.  Are we ready?  We need to act now - get to know our neighbors (particularly those who may need a little assistance after an incident.  Who knows, it could be you!) and otherwise identify resources within the community (i.e. Neighbors Building Neighborhoods).  We need to meet - representatives of civic leagues, houses or worship, businesses, schools, government and others which truly make up our community - to talk through various scenarios, establish realistic expectations and improve Team Norfolk plans.

We are also in absolute need of...
Again, expecting to hear something soon regarding Individual Assistance.  As soon as we do we will push the information out by all means available without delay.

Thanks and have a great weekend!


Jim
Director, Norfolk EOC
james.redick@norfolk.gov



 

 

Monday, October 17, 2016

Hurricane Matthew Update 10-17-16 @ 5pm

All,

As a reminder, damage assessment teams consisting of representatives from the city, the Virginia Department of Emergency Management, FEMA and the Small Business Administration worked over the weekend visiting numerous sites throughout the community.  Sites included underpass pumps, Norfolk Public Schools, NSU and ODU, a dam for which Norfolk is responsible in Suffolk, and many homes and businesses.
One update as it pertains to the underpass pumps: Since both are also state roadways (Va Beach Blvd is a state route 58 and Brambleton is part of state route 460) they are referred to as “Federal-Aid Roads” (see pg. 54 of link) and thus assistance must come from the Federal Highway Administration (FHWA), not FEMA.  As such, the $2M in damages cannot be included in our assessment for Public Assistance (with threshold of $876,000) to FEMA.  However… temporary work is covered, so there should be reimbursement for the use of the temporary pumps.
The numbers for which there is most interest deal with homes and businesses in order to be eligible for Individual Assistance.  These were collected over the weekend with over 160 miles of travel and are as follows: 5 homes destroyed, 20 Major Damage, 14 Minor Damage and 38 Affected (was 1, 25, 59 and 323 respectively).  Of these properties, and the original list mentioned reflecting over 400 structures, only 17 had flood insurance.  Many of the properties labeled “Major Damage” during the  windshield assessments immediately after the storm, when trees may have been leaning on them, had since been downgraded because trees and debris have been removed allowing a more detailed assessment to be performed.  While this is good news for those properties, it does not bode well for the likelihood of Individual Assistance through a Presidential declaration.
Total cubic yards of debris hauled Saturday was 1,105, which combined with Friday afternoon was 1,619.  Another 29 loads equaling 1,271 cubic yards were hauled Sunday, totaling 2,890cy for the weekend.  To provide some context, 1 Million cubic yards was removed after Tropical Storm Isabel in 2003.
In an effort to maintain realistic expectations, the assumption should be a federal declaration will not be declared based on numbers.  While damage to anyone’s’ property is certainly a disaster at the individual level, it may not be as defined by the Robert T. Stafford Act which dictates the terms and criteria.  Nonetheless, Team Norfolk responds and recovers together regardless.  Fortunately, at this time there are no reported unmet needs; however, if you are aware of anything to the contrary, please let us know so we can connect them with some Team Norfolk help!
Thanks!
Jim
Director, Norfolk EOC
james.redick@norfolk.gov

Friday, October 14, 2016

Hurricane Matthew Update 10-14-16 @ 4:15pm

All,

A brief and very productive meeting was held this afternoon at the Emergency Operations Center to ascertain and otherwise prioritize which areas to focus first for Individual Assistance (private and commercial properties) and Public Assistance (Government Infrastructure, Costs, etc.).  Team Norfolk agencies represented included Norfolk Risk Management, General Services, Planning, Public Work, Public Utilities, ComTech, Marketing & Communications, Emergency Management and Public Schools.  Norfolk State University and Old Dominion University information also included.  State and Federal agencies included the Virginia Department of Emergency Management, FEMA and the Small Business Administration (SBA).  Maps reflecting the 1,800+ reports entered thus far is provided below; pic of meeting also attached.

Folks interested in self-reporting damages to their property may do so using STORM Mobile at http://stormmobile.norfolk.gov/stormmobile/. When reporting damage, please be sure to use VDEM’s categories at http://www.vaemergency.gov/wp-content/uploads/drupal/IA_Training_Aid_Table_color021507.pdf.  Those not connected electronically should call the Norfolk Call Center at (757) 664-6510.

IMPORTANT REQUEST for widespread distribution - especially our faith partners in Operation Brother’s Keeper, Spartan and Monarch nations, our CERT teams and civic leagues, VOLUNTEERS ARE NEEDED!!

 *** For Public Release *** 

VOLUNTEER INFORMATION:   “WANT TO HELP”:

Operation Blessing is accepting volunteers daily at 8:00 AM  (Monday – Saturday) at CBN’s Corporate Support Building facing Centerville Turnpike.  Orientation will begin at 8:30 AM and teams will be sent out from there.  Operation Blessing will provide everything you need - work assignments, tools, and lunch.  All we ask is that you provide your own transportation to and from the work sites.  No reservations are needed for daily volunteers.  

Virginia Beach Area Volunteers Meet at:
CBN’s Corporate Support Building
At the Operation Blessing Construction Trailers in the Parking Lot Facing Centerville Turnpike

977 Centerville Turnpike 
Virginia Beach, VA

Questions:  Please call our National Volunteer Manager @ 757.226.3407.


 (Volunteers need to be 18 years or older to volunteer.  We can make exceptions for 16 & 17 year olds as long as their parents are with them and sign a parental consent form.)

WHAT:  Help residents whose homes were damaged by Hurricane Matthew sort their belongings to keep what is salvageable, take contents of the home to the curb, and remove the wet, soggy insulation and sheetrock so that the homes is down to the studs for rebuilding.

*** End of Public Release 

 
Thank you, Team Norfolk!

 
Jim
Director, Norfolk EOC
James.redick@norfolk.gov








Hurricane Matthew Update 10-14-16 @ 11am

Team Norfolk,

We’re expecting three teams to arrive this afternoon with representatives from VDEM, FEMA and the Small Business Administration (SBA).  To be joined by local city staff, they will be in the community to review and collect information on damages to personal / commercial property as well as government infrastructure.  The strategy for areas to be visited will be informed by all reports of damage thus far in a discussion inclusive of the following departments/agencies: Risk Management, Emergency Management, Neighborhood Development, Public Works, Public Utilities, Planning, General Services, Geographic Information Services (GIS), Norfolk Public Schools and Operation Blessing.

Please find attached map showing a culmination of hotspots as reported by initial damage assessment teams and entered into Norfolk’s STORM program.

Note: while calculating damages, every effort must be made to incorporate insurance coverage so it may be subtracted from damage amount.

Messaging to the community about this process is imperative:

·         First they need to know teams are going out to collect information critical to the Governor making a request for a Presidential Declaration and city staff with appropriate city identification will accompany these damage assessment teams.

·         There is no set threshold for Individual Assistance and certainly no guarantee this assistance will be available.  No promises made other than Team Norfolk is doing everything possible to capture the information and articulate the story.  Whatever assistance becomes available, if any, the message will go out immediately.

·         Lastly, huge thanks to Operation Blessing for the herculean effort they have undertaken to pair up those with unmet needs and those willing to assist.  THEY NEED YOUR HELP!  Again, anyone with unmet needs are encouraged to call 757-793-1837.  If you feel led to volunteer to assist those who are a little more vulnerable, under-resourced or just need a helping hand, please call 757-284-9183.  VOLUNTEERS ARE NEEDED!!!

 One last note to share a story of compassion and resilience:

Woman and her son had attended our August ’16 Community Emergency Response Team (CERT) class.  When she learned a friend of hers (and softball teammate) needed help after Hurricane Matthew, she went into action.  Instead of regular softball practice, she got the team together, named the “Norfolk Dropping bombs”, and they reported to their teammate’s house to help her and her 2 children. The teammate in need is a military spouse whose husband is deployed. Her children are young: a 7 year old son with a hearing impairment and a 3 year old son who happens to have autism. Because her house had flood damage, the team rented a storage unit for 3 months and a U-Haul to transport her items.  All the while the daughter of the team manager kept the children entertained.

Community Resilience.

Thanks!

Jim
Director, Norfolk EOC
James.redick@norfolk.gov


Thursday, October 13, 2016

Hurricane Matthew Update 10-13-16 @ 2:30pm

Ladies and Gentlemen,

I just returned from a briefing where Governor McAuliffe, Secretary or Public Safety and Homeland Security Brian Moran, Deputy Secretary Curtis Brown, VDEM Director Jeff Stern and FEMA Region III Administrator MaryAnn Tierney met with Mayor Alexander and other elected officials throughout Hampton Roads.  The impacts of Hurricane Matthew were clearly communicated and all were determined to expedite the process to get help for those in need. 


This process includes localities submitting an initial damage assessment (IDA).  Norfolk submitted its IDA yesterday and a copy is attached for your review.  Again, key word is “initial”; enough information to capture at a glance within 72 hours of the incident.  Information is still being collected and the numbers attached below WILL CHANGE.  Saturday, representatives from FEMA, VDEM, the Small Business Administration (SBA) and others are scheduled to visit and conduct more thorough assessments.  This detailed information is necessary in order for the Governor to submit an effective application/request for a Presidential declaration. 
In the meantime, the sequence of delivery for disaster assistance remains.  Those who have insurance should contact their provider.  Those without insurance can call the dedicate hotline established by Operation Blessing: 757-793-1837.  Remember, for those willing to assist individuals in need, they may call 757-284-9183!!  If/when federal assistance is made available, that information will be disseminated through all available means.

I also want to update you on the progress made by city, volunteer and contractor crews who continue working in a coordinated and effective fashion addressing downed and damaged trees throughout the community.  Additional contract support is expected to arrive in the morning, and these teams will begin the actual removal and transport of cleared trees to designated debris sites. 
As always, if you are aware of any unmet needs, please let us know!  Information continues to be posted to Norfolk.gov, https://www.facebook.com/NorfolkVA, https://mobile.twitter.com/NorfolkVA, Channel 48 and available by calling our Norfolk Call Center at 664-6510 and through Norfolk Alert!

Thank you!

Jim
Director, Norfolk EOC
james.redick@norfolk.gov
 
 

Wednesday, October 12, 2016

Hurricane Matthew Update 10-12-16 @ 4:30pm

Team Norfolk,

Roads and Underpasses
Brambleton underpass to be re-opened at 5pm today. Like the Virginia Beach underpass, there will be two lanes west and one lane east to accommodate temporary pump.

Power
At last check there are 93 (out of 96,907) Dominion customers without power.

 Damage Assessments: Residential / Commercial Properties
Reports as of this morning indicated 425 structures damaged so far having a value slightly north of $11M.  This is residential and commercial structures (i.e. private property). 
  • 408 single family dwelling units impacted—this is the bulk of the costs at $10 million
  • 8 multi-family dwellings impacted—still working to provide an accurate valuation, but looks to be in the $500,000-$750,000 range
  • 9 commercial businesses impacted—also need to refine costs here, but preliminary numbers are about $550,000
  • Please note that this is structural damage; contents is not part of this nor is landscaping or automobiles.  Thus the actual damages suffered by our citizens and businesses are much higher
Government infrastructure
Currently estimated at $3.1-$3.2M.  Much of this is due to the destroyed pumps at the underpasses which are approximately $1M each.

State/Federal Damage Assessment Teams
Four teams made up of representatives from the Virginia Department of Emergency Management, FEMA and the SBA are tentatively scheduled to arrive Saturday to assess damages.

 New Information / Messaging

For those who need help with storm cleanup, call (757) 793-1837

For those who want to help, call (757) 284-9183

Assistance is for, and will be prioritized by, greatest need and provided while supplies and volunteer resources last.
 
Thanks!
 
Jim
Director, Norfolk EOC

Hurricane Matthew Update 10-12-16 @ 2pm RESOURCE HOTLINE / REQUEST

Team,

As we have done in previous storm events, our fantastic partners of Operation Blessing have set up a hotline for those who need help and those who wish to offer help (see attached below).  Calls have been sporadic thus far – some to our IMPACT center, our Officials or the EOC, some to VDEM and others to FEMA.  By establishing one dedicated hotline, we can better match up the appropriate services and conduct work orders in a more efficient manner.  It has worked tremendously well in the past with our Snow Buddies program. 

We need your help!  By way of this message I am personally asking our friends in the Navy, Norfolk State, Old Dominion, CERT and our faith community to help identify unmet needs as well as anyone willing to assist those less fortunate.  The number of needs will likely rise with a consolidated contact.
 
Thank you!!
 
Jim
Director, Norfolk EOC
 
 

Hurricane Matthew Response/Recovery Update 10-12-16 @ 12:30pm RESOURCE COORDINATION

Team,

In an effort to maintain an accurate common operational picture and effectively pair up available resources with various resource needs, please let me know of any assistance your teams are currently or willing to provide. 
Attached is a list of downed or damaged trees throughout the community.  While Public Works and our Urban Forestry crews from Recreation Parks and Open Space are working together to clear trees out of roadways, they are unable to address trees on private property (unless it is on a home, and later on vehicles).  If you have trained individuals willing to assist those more vulnerable and/or under-resourced, please let us know so we channel requests accordingly.  We do have one such request in the Bayview area!    

We have also heard from others seeking assistance with removal of carpet, cleaning and preventing mold.
Whatever it is your team is willing (and trained) to provide, be it passing out supplies, clearing trees and yard debris, manpower to assist with cleaning, etc., please let us know and we’ll keep an inventory.  This will at least let us know where to begin searching when a need arises.

Lastly, we ask everyone to continue sharing with your friends, neighbors and congregations all the response/recovery updates posted to Norfolk.gov, https://www.facebook.com/NorfolkVA, https://mobile.twitter.com/NorfolkVA, Channel 48 and our Team Norfolk Emergency Operations blog at http://teamnorfolkeoc.blogspot.com/.
Thank you!!

Jim
Director, Norfolk EOC
james.redick@norfolk.gov





Hurricane Matthew Update 10-12-16 @ 10am Recovery / Damage Assessment Info

Team Norfolk,

I want to first share with you the thanks, pride and appreciation shared by Mayor Alexander, our members of City Council and City Manager Mr. Jones yesterday during both informal and formal Council meetings yesterday.  The Team’s efforts – large or seemingly “insignificant”, all critical, of which, together and in unity – are noticed.

Forecast
From our friend, Skip Stiles, Executive Director of Wetlands Watch: “This weekend, starting with the mid-morning Friday high tide, we'll see tidal waters up about 2' above the full moon high tide level. This will be around where the tidal water was last week before the rainfall came - think last Thurs or Friday. Luckily, there is no rain in the forecast so most of the flooding will be limited to the usual waterside places… This is not just Southern Hampton Roads - the tide projections on the Peninsula and Middle Peninsula are up as well. The reason is these are the higher tides we get each Sept/Oct/Nov on a full moon because the moon is closest to the earth right now.”  Tide chart provided below; Friday morning high tide is scheduled for 7:07am.

Roads and Underpasses
The Virginia Beach Blvd and the Brambleton underpasses have been de-watered.  Because the permanent pumps at both sites were destroyed, temporary pumps are necessary to pump rainfall as well as prevent ground water intrusion until they can be replaced.  The Va Beach underpass is now open with one eastbound lane restricted to accommodate the temporary pump.  The hope is to have the  Brambleton underpass re-opened later today, and this too will have one eastbound lane restricted.

The movement of abandoned vehicles is still underway.  Over 120 vehicles towed; 36 retrieved.

Note: there has been an unaffiliated and unauthorized tow company acting independently moving vehicles on Hampton Blvd.  They are not a part of the network of tow companies with whom the City has been working and have not been following the regulations – to including contacting the vehicle owners.  Those vehicle owners are being encouraged to contact and file a stolen vehicle report with Norfolk Police.

Trees
The Urban Forestry crews of Recreation Parks and Open Space (RPOS) are working tirelessly to address now the 400+ downed and damaged trees throughout the community.   It is important to note the 400+ does not mean all downed trees; rather, total for downed and damaged (which could be a broken and hanging limb). 

An effective joint effort is underway between Norfolk Public Works and Recreation, Parks and Open Space.  Together, along with their anticipated volunteer and contract support, they are focused on clearing trees out of roadways, etc, and then going back to cut into 8’ blocks for removal.  Priority is still trees on roadways, homes and then cars. 

Power
At last check earlier this morning there are 1,135 (out of 96,907) Dominion customers without power.

Note reminder from Fire Chief Wise: When losing power, be sure to turn off any utilities or other appliances especially if leaving the home!  For those who lose power, particularly for an extended period of time, they forget what they were doing when the power is lost – and those things will restart once power is restored.  This was the cause of a recent fire.

Food Establishments
Per Public Health Director Dr. Lindsay and Senior Environmental Health Manager Norm Grefe: “[P]rior to the heavy rains, in preparation notification reminders were sent to all food facilities regarding important information and practices to ensure food safety…Environmental health began their storm response activities Sunday afternoon, which consisted of Environmental Health Specialists calling food establishments to conduct preliminary assessments, especially in areas with confirmed flooding and/or loss of electricity. A preliminary field assessment was also conducted late Sunday afternoon, which also informed decisions as to where to concentrate resources. On Monday we began field surveys of restaurants in a number of areas including Monticello Avenue, North Military Highway, East Little Creek/Tidewater Drive, and West Little Creek Road. Wards Corner was a primary focus given the large number of food establishments concentrated in this area, which was without power until late yesterday afternoon.  Environmental Health staff worked with food service operators [Monday] night and again [Tuesday] morning to get their establishments back open as quickly and as safely as possible. [Tuesday] we’ve been following up with additional field surveys.  I estimate we’re around 80% completed with our surveys; we’ve encountered a few facilities that, due to the extent of flooding, hope to be open again by the end of the week.”  Norm also reports that facilities have been highly cooperative and attentive to following good practices in coming back on line for the safety of the public.

Disaster-Supplemental Nutrition Assistance Program (DSNAP)
In order for this program to be available, a Presidential Declaration of Emergency must be made.  That has not occurred as of yet (see below).  For current consumers of the SNAP program, Norfolk Human Services will work to replace those benefits lost.  For those requesting assistance who are not currently receiving SNAP benefits, they will be referred to the Food Bank.

RUMOR ALERT:  Some have heard people are going to the Scope to receive or otherwise register for DSNAP benefits.  This is false.  There are no such DSNAP operations underway at Scope or anywhere else.


Damage Assessment Information

Residential / Commercial Properties
Reports as of this morning indicated 425 structures damaged so far having a value slightly north of $11M (hope is to have all complete by afternoon).  This is residential and commercial structures (i.e. private property).  How the value of damages is determined is as follows:  As the assessments are entered, an algorithm pulls the assessed value of the structure and makes a calculation based on based on category: destroyed=100%, major=75%, minor=50% and affected=25%.  To better understand the various classifications of damage in the assessments, please check out VDEM’s
Individual Assistance Damage Assessment Guidelines. 
Government infrastructure begins with $2M for the destroyed pumps at the underpasses, with more to come reflective of pre-storm prep activities, staff incident-related time, contractor support costs, volunteer efforts, facility and equipment usage, shelter operations.  To better understand the Public Assistance Damage Assessment Guidelines, click here.  It is important to understand it is the Government preparatory actions, damages and response efforts which have the threshold of $876,519.  While the locality submits Initial Damage Assessment information within 72 hours of the incident (later today), the State compiles the information from all affected localities and has a State-wide threshold of approximately $11M.

 !!!IMPORTANT FOR CITY DEPARTMENTS!!!

Per Roy Staton, Risk Manager:

 1.      We need an initial Dept. estimate by 4:00 PM TODAY (Wed. Oct 12).  For this initial estimate, please provide a credible projection of known or anticipated expense to date.  Include:

  • Labor: Regular, Emergency Overtime, on-call, costs; A “benefit rate” to be applied to emergency labor costs will be established and published at a later date if it appears federal assistance will become available.
  • Equipment used;  Costs of operating; consider the types of equipment, location, hours and crews.  Cost estimates from previous events might be helpful in reaching this initial estimate.
  • Contracts: i.e. debris, building and equipment repairs, temporary labor, etc.
  • Other procurement & in-house repairs: materials, supplies, food, etc.  Be sure and separate costs related to emergency and recovery work.
2.      Following this initial estimate, we will begin developing detailed documentation to refine and support our costs over the duration of the recovery effort.  Please continue to use the financial reporting code OCT2016 when inputting documents (PO, DO, GAX, etc.) for purchases related to this storm event, and the payroll reporting codes sent by Human Resources on Oct. 1 for wages for work performed in response to the emergency event.  This will help document expenses that might become eligible for reimbursement under FEMA and VDEM guidelines.

 3.      Please distribute this email to the appropriate persons in your respective departments and operating units.  Also, please let me know who will be your principle coordinator for the status of, and follow-up on, the departmental cost data.

 
Information / Messaging

Norfolk Cares IMPACT Center reports the following:

652 Calls Received by the IMPACT Center on 10/10/16

Storm Related Calls
Call Type
Total # of Related Calls
Flooded Streets
6
Trees/Limbs Down Blocking Street/ROW
68
Downed Lines
15
Downed City Trees causing Private Property Damage
21
Standing Water in Yard
1
Debris Blocking Street
2
City Sign Knocked Down
3
Traffic Light not Operating
3
Abandoned Vehicle
4
Downed City Tree/Limbs not Blocking Street
27
Vehicle stuck in Brambleton Underpass
1
Storm Drain Cave-In
2
Sinkhole
9
Clogged Storm Drain
12
Downed Tree on Reservoir
2
Flooded Ditch
3
Which Streets/Areas are Flooded
1
Water Main Break
3


822 Calls Received by the IMPACT Center on 10/10/16

Storm Related Calls
Call Type
Total # of Related Calls
Flooded Streets
2
Trees/Limbs Down Blocking Street
15
Downed Lines
4
Downed City Trees causing Private Property Damage
7
Debris Blocking Sidewalk
1
City Sign Knocked Down
4
Abandoned Vehicle
10
Downed City Tree/Limbs not Blocking Street
18
Storm Drain Cave-In
1
Sinkhole
2
Clogged Storm Drain
5
Downed Tree on Reservoir
3
Flooded Ditch
1
Downed Utility Poles
1

 
Focus Topics and Important Phone Numbers:

Non-Emergency Inquiries to call IMPACT at 664-6510

Food Losses for those eligible to call Human Services at 664-6000

For information on towed vehicles call 441-1062

Yard debris instructions / removal expectations (available here).

All updates posted to Norfolk.gov, Social Media, Channel 48 and available at Norfolk Cares IMPACT Center at 664-6510.
 
Thanks!
 
Jim
Director, Norfolk EOC