Friday, October 14, 2016

Hurricane Matthew Update 10-14-16 @ 11am

Team Norfolk,

We’re expecting three teams to arrive this afternoon with representatives from VDEM, FEMA and the Small Business Administration (SBA).  To be joined by local city staff, they will be in the community to review and collect information on damages to personal / commercial property as well as government infrastructure.  The strategy for areas to be visited will be informed by all reports of damage thus far in a discussion inclusive of the following departments/agencies: Risk Management, Emergency Management, Neighborhood Development, Public Works, Public Utilities, Planning, General Services, Geographic Information Services (GIS), Norfolk Public Schools and Operation Blessing.

Please find attached map showing a culmination of hotspots as reported by initial damage assessment teams and entered into Norfolk’s STORM program.

Note: while calculating damages, every effort must be made to incorporate insurance coverage so it may be subtracted from damage amount.

Messaging to the community about this process is imperative:

·         First they need to know teams are going out to collect information critical to the Governor making a request for a Presidential Declaration and city staff with appropriate city identification will accompany these damage assessment teams.

·         There is no set threshold for Individual Assistance and certainly no guarantee this assistance will be available.  No promises made other than Team Norfolk is doing everything possible to capture the information and articulate the story.  Whatever assistance becomes available, if any, the message will go out immediately.

·         Lastly, huge thanks to Operation Blessing for the herculean effort they have undertaken to pair up those with unmet needs and those willing to assist.  THEY NEED YOUR HELP!  Again, anyone with unmet needs are encouraged to call 757-793-1837.  If you feel led to volunteer to assist those who are a little more vulnerable, under-resourced or just need a helping hand, please call 757-284-9183.  VOLUNTEERS ARE NEEDED!!!

 One last note to share a story of compassion and resilience:

Woman and her son had attended our August ’16 Community Emergency Response Team (CERT) class.  When she learned a friend of hers (and softball teammate) needed help after Hurricane Matthew, she went into action.  Instead of regular softball practice, she got the team together, named the “Norfolk Dropping bombs”, and they reported to their teammate’s house to help her and her 2 children. The teammate in need is a military spouse whose husband is deployed. Her children are young: a 7 year old son with a hearing impairment and a 3 year old son who happens to have autism. Because her house had flood damage, the team rented a storage unit for 3 months and a U-Haul to transport her items.  All the while the daughter of the team manager kept the children entertained.

Community Resilience.

Thanks!

Jim
Director, Norfolk EOC
James.redick@norfolk.gov


Thursday, October 13, 2016

Hurricane Matthew Update 10-13-16 @ 2:30pm

Ladies and Gentlemen,

I just returned from a briefing where Governor McAuliffe, Secretary or Public Safety and Homeland Security Brian Moran, Deputy Secretary Curtis Brown, VDEM Director Jeff Stern and FEMA Region III Administrator MaryAnn Tierney met with Mayor Alexander and other elected officials throughout Hampton Roads.  The impacts of Hurricane Matthew were clearly communicated and all were determined to expedite the process to get help for those in need. 


This process includes localities submitting an initial damage assessment (IDA).  Norfolk submitted its IDA yesterday and a copy is attached for your review.  Again, key word is “initial”; enough information to capture at a glance within 72 hours of the incident.  Information is still being collected and the numbers attached below WILL CHANGE.  Saturday, representatives from FEMA, VDEM, the Small Business Administration (SBA) and others are scheduled to visit and conduct more thorough assessments.  This detailed information is necessary in order for the Governor to submit an effective application/request for a Presidential declaration. 
In the meantime, the sequence of delivery for disaster assistance remains.  Those who have insurance should contact their provider.  Those without insurance can call the dedicate hotline established by Operation Blessing: 757-793-1837.  Remember, for those willing to assist individuals in need, they may call 757-284-9183!!  If/when federal assistance is made available, that information will be disseminated through all available means.

I also want to update you on the progress made by city, volunteer and contractor crews who continue working in a coordinated and effective fashion addressing downed and damaged trees throughout the community.  Additional contract support is expected to arrive in the morning, and these teams will begin the actual removal and transport of cleared trees to designated debris sites. 
As always, if you are aware of any unmet needs, please let us know!  Information continues to be posted to Norfolk.gov, https://www.facebook.com/NorfolkVA, https://mobile.twitter.com/NorfolkVA, Channel 48 and available by calling our Norfolk Call Center at 664-6510 and through Norfolk Alert!

Thank you!

Jim
Director, Norfolk EOC
james.redick@norfolk.gov
 
 

Wednesday, October 12, 2016

Hurricane Matthew Update 10-12-16 @ 4:30pm

Team Norfolk,

Roads and Underpasses
Brambleton underpass to be re-opened at 5pm today. Like the Virginia Beach underpass, there will be two lanes west and one lane east to accommodate temporary pump.

Power
At last check there are 93 (out of 96,907) Dominion customers without power.

 Damage Assessments: Residential / Commercial Properties
Reports as of this morning indicated 425 structures damaged so far having a value slightly north of $11M.  This is residential and commercial structures (i.e. private property). 
  • 408 single family dwelling units impacted—this is the bulk of the costs at $10 million
  • 8 multi-family dwellings impacted—still working to provide an accurate valuation, but looks to be in the $500,000-$750,000 range
  • 9 commercial businesses impacted—also need to refine costs here, but preliminary numbers are about $550,000
  • Please note that this is structural damage; contents is not part of this nor is landscaping or automobiles.  Thus the actual damages suffered by our citizens and businesses are much higher
Government infrastructure
Currently estimated at $3.1-$3.2M.  Much of this is due to the destroyed pumps at the underpasses which are approximately $1M each.

State/Federal Damage Assessment Teams
Four teams made up of representatives from the Virginia Department of Emergency Management, FEMA and the SBA are tentatively scheduled to arrive Saturday to assess damages.

 New Information / Messaging

For those who need help with storm cleanup, call (757) 793-1837

For those who want to help, call (757) 284-9183

Assistance is for, and will be prioritized by, greatest need and provided while supplies and volunteer resources last.
 
Thanks!
 
Jim
Director, Norfolk EOC

Hurricane Matthew Update 10-12-16 @ 2pm RESOURCE HOTLINE / REQUEST

Team,

As we have done in previous storm events, our fantastic partners of Operation Blessing have set up a hotline for those who need help and those who wish to offer help (see attached below).  Calls have been sporadic thus far – some to our IMPACT center, our Officials or the EOC, some to VDEM and others to FEMA.  By establishing one dedicated hotline, we can better match up the appropriate services and conduct work orders in a more efficient manner.  It has worked tremendously well in the past with our Snow Buddies program. 

We need your help!  By way of this message I am personally asking our friends in the Navy, Norfolk State, Old Dominion, CERT and our faith community to help identify unmet needs as well as anyone willing to assist those less fortunate.  The number of needs will likely rise with a consolidated contact.
 
Thank you!!
 
Jim
Director, Norfolk EOC
 
 

Hurricane Matthew Response/Recovery Update 10-12-16 @ 12:30pm RESOURCE COORDINATION

Team,

In an effort to maintain an accurate common operational picture and effectively pair up available resources with various resource needs, please let me know of any assistance your teams are currently or willing to provide. 
Attached is a list of downed or damaged trees throughout the community.  While Public Works and our Urban Forestry crews from Recreation Parks and Open Space are working together to clear trees out of roadways, they are unable to address trees on private property (unless it is on a home, and later on vehicles).  If you have trained individuals willing to assist those more vulnerable and/or under-resourced, please let us know so we channel requests accordingly.  We do have one such request in the Bayview area!    

We have also heard from others seeking assistance with removal of carpet, cleaning and preventing mold.
Whatever it is your team is willing (and trained) to provide, be it passing out supplies, clearing trees and yard debris, manpower to assist with cleaning, etc., please let us know and we’ll keep an inventory.  This will at least let us know where to begin searching when a need arises.

Lastly, we ask everyone to continue sharing with your friends, neighbors and congregations all the response/recovery updates posted to Norfolk.gov, https://www.facebook.com/NorfolkVA, https://mobile.twitter.com/NorfolkVA, Channel 48 and our Team Norfolk Emergency Operations blog at http://teamnorfolkeoc.blogspot.com/.
Thank you!!

Jim
Director, Norfolk EOC
james.redick@norfolk.gov





Hurricane Matthew Update 10-12-16 @ 10am Recovery / Damage Assessment Info

Team Norfolk,

I want to first share with you the thanks, pride and appreciation shared by Mayor Alexander, our members of City Council and City Manager Mr. Jones yesterday during both informal and formal Council meetings yesterday.  The Team’s efforts – large or seemingly “insignificant”, all critical, of which, together and in unity – are noticed.

Forecast
From our friend, Skip Stiles, Executive Director of Wetlands Watch: “This weekend, starting with the mid-morning Friday high tide, we'll see tidal waters up about 2' above the full moon high tide level. This will be around where the tidal water was last week before the rainfall came - think last Thurs or Friday. Luckily, there is no rain in the forecast so most of the flooding will be limited to the usual waterside places… This is not just Southern Hampton Roads - the tide projections on the Peninsula and Middle Peninsula are up as well. The reason is these are the higher tides we get each Sept/Oct/Nov on a full moon because the moon is closest to the earth right now.”  Tide chart provided below; Friday morning high tide is scheduled for 7:07am.

Roads and Underpasses
The Virginia Beach Blvd and the Brambleton underpasses have been de-watered.  Because the permanent pumps at both sites were destroyed, temporary pumps are necessary to pump rainfall as well as prevent ground water intrusion until they can be replaced.  The Va Beach underpass is now open with one eastbound lane restricted to accommodate the temporary pump.  The hope is to have the  Brambleton underpass re-opened later today, and this too will have one eastbound lane restricted.

The movement of abandoned vehicles is still underway.  Over 120 vehicles towed; 36 retrieved.

Note: there has been an unaffiliated and unauthorized tow company acting independently moving vehicles on Hampton Blvd.  They are not a part of the network of tow companies with whom the City has been working and have not been following the regulations – to including contacting the vehicle owners.  Those vehicle owners are being encouraged to contact and file a stolen vehicle report with Norfolk Police.

Trees
The Urban Forestry crews of Recreation Parks and Open Space (RPOS) are working tirelessly to address now the 400+ downed and damaged trees throughout the community.   It is important to note the 400+ does not mean all downed trees; rather, total for downed and damaged (which could be a broken and hanging limb). 

An effective joint effort is underway between Norfolk Public Works and Recreation, Parks and Open Space.  Together, along with their anticipated volunteer and contract support, they are focused on clearing trees out of roadways, etc, and then going back to cut into 8’ blocks for removal.  Priority is still trees on roadways, homes and then cars. 

Power
At last check earlier this morning there are 1,135 (out of 96,907) Dominion customers without power.

Note reminder from Fire Chief Wise: When losing power, be sure to turn off any utilities or other appliances especially if leaving the home!  For those who lose power, particularly for an extended period of time, they forget what they were doing when the power is lost – and those things will restart once power is restored.  This was the cause of a recent fire.

Food Establishments
Per Public Health Director Dr. Lindsay and Senior Environmental Health Manager Norm Grefe: “[P]rior to the heavy rains, in preparation notification reminders were sent to all food facilities regarding important information and practices to ensure food safety…Environmental health began their storm response activities Sunday afternoon, which consisted of Environmental Health Specialists calling food establishments to conduct preliminary assessments, especially in areas with confirmed flooding and/or loss of electricity. A preliminary field assessment was also conducted late Sunday afternoon, which also informed decisions as to where to concentrate resources. On Monday we began field surveys of restaurants in a number of areas including Monticello Avenue, North Military Highway, East Little Creek/Tidewater Drive, and West Little Creek Road. Wards Corner was a primary focus given the large number of food establishments concentrated in this area, which was without power until late yesterday afternoon.  Environmental Health staff worked with food service operators [Monday] night and again [Tuesday] morning to get their establishments back open as quickly and as safely as possible. [Tuesday] we’ve been following up with additional field surveys.  I estimate we’re around 80% completed with our surveys; we’ve encountered a few facilities that, due to the extent of flooding, hope to be open again by the end of the week.”  Norm also reports that facilities have been highly cooperative and attentive to following good practices in coming back on line for the safety of the public.

Disaster-Supplemental Nutrition Assistance Program (DSNAP)
In order for this program to be available, a Presidential Declaration of Emergency must be made.  That has not occurred as of yet (see below).  For current consumers of the SNAP program, Norfolk Human Services will work to replace those benefits lost.  For those requesting assistance who are not currently receiving SNAP benefits, they will be referred to the Food Bank.

RUMOR ALERT:  Some have heard people are going to the Scope to receive or otherwise register for DSNAP benefits.  This is false.  There are no such DSNAP operations underway at Scope or anywhere else.


Damage Assessment Information

Residential / Commercial Properties
Reports as of this morning indicated 425 structures damaged so far having a value slightly north of $11M (hope is to have all complete by afternoon).  This is residential and commercial structures (i.e. private property).  How the value of damages is determined is as follows:  As the assessments are entered, an algorithm pulls the assessed value of the structure and makes a calculation based on based on category: destroyed=100%, major=75%, minor=50% and affected=25%.  To better understand the various classifications of damage in the assessments, please check out VDEM’s
Individual Assistance Damage Assessment Guidelines. 
Government infrastructure begins with $2M for the destroyed pumps at the underpasses, with more to come reflective of pre-storm prep activities, staff incident-related time, contractor support costs, volunteer efforts, facility and equipment usage, shelter operations.  To better understand the Public Assistance Damage Assessment Guidelines, click here.  It is important to understand it is the Government preparatory actions, damages and response efforts which have the threshold of $876,519.  While the locality submits Initial Damage Assessment information within 72 hours of the incident (later today), the State compiles the information from all affected localities and has a State-wide threshold of approximately $11M.

 !!!IMPORTANT FOR CITY DEPARTMENTS!!!

Per Roy Staton, Risk Manager:

 1.      We need an initial Dept. estimate by 4:00 PM TODAY (Wed. Oct 12).  For this initial estimate, please provide a credible projection of known or anticipated expense to date.  Include:

  • Labor: Regular, Emergency Overtime, on-call, costs; A “benefit rate” to be applied to emergency labor costs will be established and published at a later date if it appears federal assistance will become available.
  • Equipment used;  Costs of operating; consider the types of equipment, location, hours and crews.  Cost estimates from previous events might be helpful in reaching this initial estimate.
  • Contracts: i.e. debris, building and equipment repairs, temporary labor, etc.
  • Other procurement & in-house repairs: materials, supplies, food, etc.  Be sure and separate costs related to emergency and recovery work.
2.      Following this initial estimate, we will begin developing detailed documentation to refine and support our costs over the duration of the recovery effort.  Please continue to use the financial reporting code OCT2016 when inputting documents (PO, DO, GAX, etc.) for purchases related to this storm event, and the payroll reporting codes sent by Human Resources on Oct. 1 for wages for work performed in response to the emergency event.  This will help document expenses that might become eligible for reimbursement under FEMA and VDEM guidelines.

 3.      Please distribute this email to the appropriate persons in your respective departments and operating units.  Also, please let me know who will be your principle coordinator for the status of, and follow-up on, the departmental cost data.

 
Information / Messaging

Norfolk Cares IMPACT Center reports the following:

652 Calls Received by the IMPACT Center on 10/10/16

Storm Related Calls
Call Type
Total # of Related Calls
Flooded Streets
6
Trees/Limbs Down Blocking Street/ROW
68
Downed Lines
15
Downed City Trees causing Private Property Damage
21
Standing Water in Yard
1
Debris Blocking Street
2
City Sign Knocked Down
3
Traffic Light not Operating
3
Abandoned Vehicle
4
Downed City Tree/Limbs not Blocking Street
27
Vehicle stuck in Brambleton Underpass
1
Storm Drain Cave-In
2
Sinkhole
9
Clogged Storm Drain
12
Downed Tree on Reservoir
2
Flooded Ditch
3
Which Streets/Areas are Flooded
1
Water Main Break
3


822 Calls Received by the IMPACT Center on 10/10/16

Storm Related Calls
Call Type
Total # of Related Calls
Flooded Streets
2
Trees/Limbs Down Blocking Street
15
Downed Lines
4
Downed City Trees causing Private Property Damage
7
Debris Blocking Sidewalk
1
City Sign Knocked Down
4
Abandoned Vehicle
10
Downed City Tree/Limbs not Blocking Street
18
Storm Drain Cave-In
1
Sinkhole
2
Clogged Storm Drain
5
Downed Tree on Reservoir
3
Flooded Ditch
1
Downed Utility Poles
1

 
Focus Topics and Important Phone Numbers:

Non-Emergency Inquiries to call IMPACT at 664-6510

Food Losses for those eligible to call Human Services at 664-6000

For information on towed vehicles call 441-1062

Yard debris instructions / removal expectations (available here).

All updates posted to Norfolk.gov, Social Media, Channel 48 and available at Norfolk Cares IMPACT Center at 664-6510.
 
Thanks!
 
Jim
Director, Norfolk EOC